Frequently Asked Questions
Do you have a minimum order quantity (MOQ)?
Yes, we require all international orders to have an ongoing minimum order quantity. For resale in smaller quantities, please contact us for specific details.
Can you supply the relevant documentation for export?
Yes, we can provide most documentation including Certificates of Analysis / Conformance, Insurance, Origin, and other required export documents.
What kinds of payment methods do you accept?
Payments can be made via bank account, Western Union, or PayPal. Typically, we require a 30% deposit in advance and the 70% balance against the copy of B/L.
What is the product warranty policy?
We warranty our materials and workmanship. Our commitment is to ensure your satisfaction with our products and resolve any issues regardless of warranty status.
How are shipping fees calculated?
Shipping costs depend on the method chosen. Express is fastest but more expensive, while sea freight is the best solution for large volumes. Precise rates depend on weight and destination.
Are the conveyor systems customizable?
Yes, according to the product specifications, the systems can be customized to meet specific production line requirements and material handling needs.
Colvanta Print
