Frequently Asked Questions
What is the Minimum Order Quantity (MOQ)?
The minimum order quantity of ink is 80kg (1kg/bottle), and for film, it is 10 rolls (100m/roll).
What is the typical lead time for orders?
It takes 1-2 days for sample orders and 3-5 days for bulk orders, depending on specific requirements.
How are the goods delivered?
We ship via air, sea, or express services like DHL, FedEx, UPS, and TNT based on your needs.
Do you support product customization?
Yes, as a factory, we accept customization including logo printing and packing design.
What is included in the warranty?
We provide a one-year warranty which includes online support, free spare parts, technical video support, and training.
How can I ensure the machine meets my needs?
Suitability depends on your specific printing materials and requirements. We provide technical consultation to help you choose.