❓ Frequently Asked Questions
1. What after-sale services and training are provided?
Installation and training are available to enhance the abilities of operating the printer and improve problem-solving competence for all users.
2. What is the warranty period for this machine?
We provide a 12-month trouble-free warranty to ensure normal machine operation and help reduce maintenance costs.
3. How do you handle technical support requests?
Technical problems are logged in a file system. Minor issues are solved immediately, while complex problems are forwarded to technicians for a solution within 2 working days.
4. What is the standard delivery time?
Standard delivery is typically arranged within 7 working days after receiving the initial deposit.
5. Which shipping methods are available?
We arrange shipping via sea or international express (DHL, FedEx, TNT, and UPS). All sea and air shipments are safe and fully insured for your protection.
6. Can I test the printer before purchasing?
Yes, customers are welcome to visit our showroom to see the printers and bring their own samples for testing prints.
Colvanta Print
