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Frequently Asked Questions
1. Are you a manufacturer?
Yes, we have been specializing in manufacturing printing machines for over 20 years.
2. Do you provide machine installation and adjustment?
Yes, we can dispatch technicians to the customer's location for professional machine installation, setup, and adjustment.
3. What is the guarantee period for the machine?
We provide a 12-month guarantee starting from the completion of installation and normal operation. During this period, spare parts for quality-related issues are provided free of charge.
4. How do you handle quality discrepancies at the destination port?
In case of quality or quantity discrepancy upon arrival, claims should be filed within 30 days of the goods reaching the destination port.
5. What materials can this digital printing machine handle?
The machine is highly adaptable and can print on coated/uncoated paper, PVC, PET, PE, BOPP, and gold or silver foil without the need for surface pre-coating.
6. Do you provide long-term technical support?
Yes, we offer long-term technical guidance and provide spare parts at cost price beyond the initial guarantee period.