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Frequently Asked Questions
Q1: What is the Minimum Order Quantity (MOQ)?
A1: The minimum order quantity of ink is 80kg (1kg/bottle). And the minimum order quantity of film is 10 rolls (100m/roll).
Q2: What is the lead time for orders?
A2: 1-2 days for sample orders, and 3-5 days for bulk orders. The exact time depends on specific requirements.
Q3: How do you deliver the goods?
A3: Normally, we ship goods by air, sea, or express (DHL, FedEx, UPS, TNT) based on the client's needs.
Q4: How can I pay for my order?
A4: You can pay via T/T, L/C, D/P, D/A, Credit Card, PayPal, or Escrow. We will provide an invoice including all costs for confirmation.
Q5: Can you print my own logo on the products?
A5: Yes, we accept customization. We can apply your design or logo to the product and provide OEM packaging services.
Q6: What is the warranty policy?
A6: We provide a one-year warranty which includes online support, free spare parts, field installation, training, and video technical support.